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Customer Project Manager

Customer Project Manager

Trialbee provides cloud-based solutions to the life-science industry. We offer software and online systems for patient recruitment and engagement for clients in the pharmaceutical and clinical research sector. Our mission is to accelerate the development of new medical treatments through digitalization. We digitally connect stakeholders across the drug development chain, creating value for our clients, patients and society as a whole. Since our founding in 2010, we have successfully recruited and engaged patients in 48 countries across multiple therapeutic areas.  

Trialbee is now looking to recruit an organized and team-oriented Customer Project Manager with experience from clinical trials or the pharmaceutical/medical device industry to join our team in central Malmö. The right person will provide high-quality service and on-time delivery of our solutions. As Customer Project Manager, you will serve as the primary client contact and be responsible for initiating, planning, execution, monitoring, and close-out of customer projects. 

We are looking for someone who is passionate about customer delivery and project management, who wants to make a difference in patients' lives. You can handle high levels of stress. You know how to balance multiple projects by quickly responding to urgent matters and understanding what to prioritize. You enjoy working in an innovative and international environment and are an energetic and creative individual with a positive can-do attitude. 

Experience and Qualifications:

  • A relevant academic degree such as engineering, business administration, or biology.
  • At least 5 years of experience from the pharmaceutical or life-science industry, preferably within clinical operations.
  • 3-5 years experience within project management.
  • Detail-oriented, structured and organized
  • Strong public speaking skills and are accustomed to preparing presentations and holding presentations in front of groups of various sizes.
  • Fluency in English both orally and written is required.
  • An excellent track record from previous positions and strong knowledge about the complexity and challenges of running global projects within the life-science industry.
  • Experience from digital marketing and/or software development is a strong advantage.

Responsibilities:

  • Drive and manage multiple projects from start to finish while ensuring client satisfaction.
  • Interpretation of sponsor materials and client needs to assess all project deliverables and requirements.
  • Developing, reviewing and approving all related documentation for submission to relevant ethics committees.
  • Co-ordinate activities from different functions and vendors.
  • Managing project budgets.
  • Prepare and conduct training sessions.
  • Collect customer feedback and provide suggestion for system improvements to the development team.
  • Participate in or initiate continuous improvement initiatives related to customer projects.
  • Work closely with sales and business development in the preparation of RFPs.
  • Occasionally assist sales support efforts.

Please send your CV and cover letter in English or your application will be rejected.

 

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Sweden HQ

Södra Tullgatan 3
21140 Malmö Directions hr@trialbee.com

What we can offer you

  • Accelerating health & science

    Our common goal to make the world a better place both unites and connects us as a world-class team.

  • Pension & Insurance

    We're proud to offer full-time employees an extensive pension plan and health insurance, to make sure you feel protected at the workplace.

  • Great Location

    Our head office is located in the heart of Malmö, close to both trains and buses

  • Shared knowledge

    Our team members are happy to share their knowledge and collaborate across departments.

Working at Trialbee

At Trialbee, every voice matters, and everyone makes a difference. As a team, we work hard every day to help improve patients' lives all over the world. But we also think it’s important to have fun along the way, which is why we have frequent events like Happy Hours, potlucks, movie nights, games, and sports.

With our friendly and international team, every day at Trialbee brings something new to the table. Our mix of cultures makes it a truly vibrant, energetic and inspiring place to work at, and you learn something new every day.

Already working at Trialbee?

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email
@trialbee.com
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